Contact Luaus & Shows

We’re Here to Help You Plan the Perfect Night Out

Whether you’re booking your first Hawaiian lūʻau, looking for the best family-friendly show, or managing a group reservation, our team is here to make your experience easy from start to finish.

We take pride in helping guests connect with authentic performances, trusted venues, and unforgettable cultural celebrations. If you have questions about tickets, timing, or special requests — we’d love to hear from you.

Frequently Asked Questions

Everything You Need to Know Before You Go

Whether you’re booking a Hawaiian lūʻau, a dinner theater, or a live music show, we’re here to make your experience seamless. Below you’ll find answers to the most common questions about reservations, policies, and on-site details.

What if I book a package or contact you directly?

Guests who use our package form or reach out for a custom experience will work directly with one of our travel specialists. Your agent can help you arrange tickets, transportation, and nearby accommodations for luaus, dinner shows, or multi-day trips.

Are all venues and operators licensed and insured?

Yes. Every venue and production partner we feature is licensed, insured, and authorized to host public performances. We only work with reputable operators that meet the highest standards of safety and guest service.

Who provides customer service during my show or event?

Day-of logistics are managed by the venue or show operator. If you’ve booked a package or have additional questions, our Luaus & Shows team is always available to assist before, during, and after your event.

What if I don’t see the show I want online?

Not every experience is listed on the website. If you’re looking for a specific event, group seating, or a private show, contact us directly — we’ll help you find the right option.

Can you also arrange hotels or flights?

Yes. For group bookings or custom itineraries, our agents can coordinate hotels, flights, and additional entertainment options along with your show tickets.

Booking & Confirmation

Who sends my booking confirmation?

When you reserve through Luaus & Shows, you’ll receive a confirmation email directly from the venue or show operator. It includes your ticket details, arrival instructions, and any special notes about dining or seating.

What if I’m running late to my show?

Contact the venue number listed in your confirmation email as soon as possible. While late seating is often available, it depends on the type of performance and venue policy.

What happens if my event is canceled or postponed?

If a show or lūʻau is canceled due to weather, technical issues, or unforeseen conditions, the venue will reschedule or issue a refund according to their posted policy.

Payments & Refunds

How do payments work?

All payments are processed securely by the venue or ticketing partner. You’ll see the vendor’s name (not Luaus & Shows) on your bank statement.

Can I get a refund if I miss my show?

Refunds for no-shows are not guaranteed, as most venues must honor their production schedules. Please review the cancellation window listed at checkout and consider purchasing travel protection for added flexibility.

Manage Your Booking

How do I cancel or reschedule my reservation?

Most shows can be canceled or rescheduled if you contact the operator within the policy window listed in your confirmation email.

Follow these steps:

Locate your confirmation email and confirmation number.
Follow the included contact instructions to reach the venue or ticket provider.
Request your date change or cancellation directly with them.
If you’re unable to reach the operator, call us — we’ll help coordinate with the venue.

What is the standard cancellation policy?

Many experiences allow free cancellation up to 72 hours before showtime. Some may require more notice for dinner-inclusive or premium seating packages. Always review the specific policy before booking.

Safety & Accessibility

Are shows and luaus accessible?

Yes. Most of our featured venues are ADA-compliant, offering wheelchair access, ramp seating, and assistive listening devices. If you have specific needs, let us know before booking.

What happens during bad weather for outdoor luaus?

Outdoor events may be moved under covered pavilions or rescheduled if conditions are unsafe. Guests will be notified promptly via email or text.

Are the venues safe and properly equipped?

Absolutely. We only partner with licensed venues that meet all fire, food service, and safety regulations. Many of our operators also maintain staff trained in first aid and emergency procedures.

Luau Sand Shows Policies

What is your cancellation policy?

Most bookings can be canceled with 72–96 hours’ notice, but policies vary by operator. Review the terms displayed during checkout for each event.

Where can I read your Privacy Policy?

You can review it anytime at: Privacy Policy

Where can I view the Refund Policy?

Refund and cancellation details are included both in your confirmation email and on our Refunds & Cancellations page.

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