Privacy Policy

Last Updated: September 10, 2025

At Luaus & Shows, we respect your privacy as much as we value great experiences. Whether you’re booking a Hawaiian lūʻau, a dinner show, or a live theater performance, you can trust that your personal information is handled with care, transparency, and respect.

This Privacy Policy explains how we collect, use, and protect your data when you visit our website or purchase tickets through our platform.

Privacy at a Glance

  • ✅ Your data stays protected – We use secure systems and encrypted connections for every transaction.
  • ✅ Shared only when necessary – We provide your booking details only to the venues or partners needed to fulfill your reservation.
  • ✅ No selling, ever – We will never sell or rent your personal data to outside companies.
  • ✅ You’re in control – You can update your preferences, unsubscribe from marketing, or request deletion of your information at any time.

Information We Collect

When you browse or book through our website, we may collect the following types of information:

  • Personal Information – Your name, email address, phone number, and payment details when purchasing tickets or packages.
  • Booking Information – Details such as event dates, party size, seating preferences, and accessibility requests.
  • Technical Information – Your IP address, device type, browser, and cookie data for performance, analytics, and security purposes.
  • Communications – Messages sent via email, live chat, or contact forms to assist with customer service and support.

How We Use Your Information

We use your information to:

  • Process and confirm reservations.
  • Send event confirmations, updates, or schedule changes.
  • Provide customer assistance before, during, and after your event.
  • Improve our website’s design, functionality, and user experience.
  • Send optional marketing or promotional materials (only if you’ve opted in).

Sharing Your Information

We only share information when it’s required to complete your booking or support your experience:

  • Venues & Show Partners – Your booking details may be shared with the host venue, performance organizer, or ticketing provider to confirm your reservation.
  • Trusted Service Providers – We use third parties for payment processing, email delivery, analytics, and support tools.
  • Legal Requirements – We may disclose information when required by law, to protect our rights, or to assist in investigations related to fraud or safety.
  • We never sell or trade your personal data to advertisers or unrelated third parties.

Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Maintain secure sessions and shopping carts.
  • Analyze site traffic and performance.
  • Improve recommendations and personalization.

You can adjust or disable cookies in your browser settings. Please note that some features may not function properly if cookies are disabled.

Data Security

We take strong precautions to protect your data through encryption, limited access controls, and secure servers.
While no system can guarantee complete protection, we continuously monitor and update our security protocols to safeguard your information against unauthorized access, disclosure, or misuse.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections, updates, or deletion of your data.
  • Withdraw consent or unsubscribe from marketing communications.

To exercise these rights, contact us anytime at [email protected].

Children’s Privacy

Our services are designed for general audiences and are not directed toward children under 13 years old.
We do not knowingly collect personal information from minors. If a parent or guardian believes their child’s data has been submitted, please contact us so we can promptly remove it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes.
Any updates will be posted here with a new “Last Updated” date.

Contact Us

If you have any questions about our Privacy Policy or data protection practices, please reach out to our team:
? [email protected]